FAQ
Frequently Asked Questions
Need Help?
In this section you can see the questions frequently asked by customers
What do we need to hire a car?
We need a copy of your driver’s license, passport, address in Spain and your contact information.
Are there any hidden costs?
There are no hidden extras. The price we quote is the price you pay.
What is the minimum/maximum age to hire?
Our 3rd party insurance covers drivers between the ages of 30 and 70. We can insure drivers of the age of 25 and over the age of 70, but additional insurance will be required.
Can multiple people drive the car?
Yes, you can have multiple drivers insured on the vehicle, we just need a copy of their driver’s license and passport.
What insurance is on the car?
We have recently updated our fleet insurance, so all vehicles are covered 3rd party with an excess of the value of the car.
In the event of an accident/damage, the hirer is liable for the full cost of any damage to the hire car only. All other parties are covered.
2. Optional Excess Cover : Hirers are advised to arrange their own excess policy. Policies can be purchased at icarhireinsurance.com for £37.99 a year covering all of Europe.
Do we have breakdown cover?
Yes, the breakdown cover is included in the price.
Can we drive the vehicle out of Spain?
No, the vehicles are only insured for use in Spain. Limited mileage to 2 hours drive from our base in San Pedro del Pinatar.
What do I need to carry with me when driving in Spain?
You should always keep your driver’s license, passport with you, and an International Driving Permit (IDP) if required. As well as the Car Rental Agreement.
Do you have a minimum booking period?
Our minimum booking period is 4 days.
How do I know if my booking has been confirmed?
Once the deposit has been received, the booking is then confirmed, and we will then send over a confirmation email.
Do you charge for cancellations?
The deposit may be deducted if a booking is cancelled.
Do we need to pay a deposit?
Yes, we require clients to pay a €150 deposit, which is refundable after 30 working days once all vehicle and fine checks are completed.
When will the deposit be returned to us?
The deposit will be returned up to 30 working days after the hire, once all fine and DGT checks are completed.
